This is awesome, and precisely how companies can take advantage of our platform to share knowledge about their products. It's a win for everyone, because the knowledge that they share has a much broader exposure; had this been over the phone it probably wouldn't have helped anyone but you, unless of course you happened upon a question asking the same thing and decided to share.
Speaking of that, I'd like to remind everyone that it's perfectly fine to ask and answer your own question using the site. If you run into a particularly odd problem with equipment and get a working answer from the company, or just figure it out on your own, feel absolutely free to ask a question describing the problem that you had and then post what worked in an answer.
Yay for Behringer for the win on this, I hope they continue to monitor the behringer tag and chime in again!